To actively contribute to the successful operation of the Customer Services Department, ensuring a proactive approach to communication and support, at all times upholding the values and ethics of the business and promoting a positive company image.


Working as part of a team, in line with the needs of the business and reporting to the Customer Services Manager, duties include but are not limited to:

  • Direct communication with customers and colleagues, both verbally and in writing, effectively managing expectations and outcomes
  • Use of company systems and programs such as Microsoft Office, Abillity, CRM and Solar Winds
  • Fault and query logging and management
  • Complaint handling
  • Role-appropriate provisioning
  • Data downloads such as DEDs and CDRs
  • Management and investigation of network leakage, accuracy of supplier invoicing and identification of loss-making services and calls
  • Network service billing assistance


Those performing this role should display:

  • The ability to cope in a fast-paced environment, often under pressure
  • Attention to detail and effective time management
  • The ability to follow specific processes and instructions, meeting deadlines and taking tasks to completion
  • Willingness to learn, adapt and contribute to changes in line with personal and company development
  • The ability to work both independently and as part of a team, effectively communicating progress and requesting assistance when needed.

To enquire about this Job Vacancy please contact the business directly.